Indulgence Nail Studio

📝 INDULGENCE NAIL STUDIO – CLIENT CARE & POLICY GUIDELINES Booking an appointment means you understand and agree to the following with love and respect for our time together. ⸻ 📌 Booking & Retainer Fees To honor your time and mine, a retainer fee is required when booking and will be applied to your total. If you need an alternative payment method, please feel free to text (865) 230-6699 — I’ll do my best to accommodate you. ⸻ ❗ If Your Appointment Is Declined If your booking is declined, please know it’s not personal — it’s usually due to a timing conflict or a system issue. You’re always welcome to text (865) 230-6699 so we can find a time that works for us both. ⸻ ⏰ Timeliness & Grace I ask that you arrive on time so we can fully indulge in your appointment. • Services over 1 hour include a 5-minute grace period. • Baddie on a Budget services are tightly timed and cannot allow late arrivals. • Late arrivals may result in a shortened service or cancellation. ⸻ 📆 Prepaid Services & Cancellations Life happens — and I get it! If you’ve prepaid and need to cancel, please do so 48 hours in advance. • Prepaid appointments are non-refundable but can be rescheduled within 30 days. ⸻ 💅 Nail Repairs – Friday Repair Day To keep your nails flawless, I offer repair appointments every Friday. Emergency repairs may be available by request. Repair Pricing: • Within 4 days: Free • After 4 days: $5 per nail | Design repair: $8+ • Emergency (non-Friday): Standard fee + $20 service fee Please note: No full sets or redesigns during repair appointments. ⸻ 🖼️ Design Communication To bring your vision to life: • Please text inspo photos to (865) 230-6699 • Let me know about any design changes at least 24 hours in advance ⸻ 📞 Communication & Availability This is a one-woman business rooted in care and balance. • I reply to messages Monday–Saturday until 6 PM • Sundays are my rest day — I do not respond to messages during this time • Please allow for delays during business hours as I may be with another guest. I promise to reply as soon as I can. ⸻ “Appointments must be confirmed within 3 hours of booking or communication must be made. Failure to do so will result in forfeiture of your deposit, as that time is being held for you.” ✅ Confirmation & Agreements • Please confirm your appointment at least 24 hours ahead to avoid cancellation. • All clients are asked to read and honor these policies and waivers. • Booking means you agree to these terms, whether or not a signature is provided.